Legal Notice and General Terms and Conditions of Use
(English Translation for Convenience Only – The French Version Prevails)
Introduction
Welcome to www.france-aesthetic.fr. These Legal Notices and General Terms and Conditions of Use (hereinafter the “Conditions”) govern your access to and use of the Site, as well as the process for ordering and purchasing products online.
1. Acceptance of the Conditions
By accessing the Site and making purchases from SAS FRANCE AESTHETIC, you acknowledge that you have read, understood, and agree to comply with these Conditions, as well as with our Privacy Policy. If you do not accept all of these provisions, please do not use the Site or make any purchases.
2. Ownership, Operation, and Contact Details
2.1 The Site is owned and operated by SAS FRANCE AESTHETIC, registered with the RCS (to be provided), whose registered office is at 2 rue de Mulhouse, 68300 Saint-Louis, France.
2.2 Contact details:
• Postal address: 2 rue de Mulhouse, 68300 Saint-Louis, France
• Email: [email protected]
• Phone: +33 6 07 98 94 44
2.3 By visiting the Site or placing an order, these Conditions apply.
3. Scope and Restrictions on Use
3.1 The Site is intended solely for end consumers.
3.2 Class III medical devices and, more broadly, any product containing a syringe are strictly reserved for qualified healthcare professionals trained in aesthetic injection techniques. If you wish to purchase such products as a professional or commercial client, please contact us at: [email protected].
3.3 By accessing the Site, you:
• Confirm that you are over 18 years of age.
• Will create only one account.
• Will not impersonate anyone.
• Will not use any robots, spiders, extraction tools, or procedures to bypass our protective measures.
• Will not take any action that may alter the proper functioning of the Site.
• Will not reuse the Site or its Content without prior written authorization.
• Will not attempt to modify, translate, adapt, decompile, disassemble, or reverse-engineer the systems used by SAS FRANCE AESTHETIC.
• Will not use our trademarks, logos, designs, or layouts without our agreement.
• Will meet the necessary qualifications for purchasing certain products (e.g., being a trained healthcare professional for injectable products).
4. Definitions
For the purposes of these Conditions:
• “We / Our”: SAS FRANCE AESTHETIC
• “Site” or “Web”: www.france-aesthetic.fr
• “You / Your”: Visitor or customer of the Site
• “Account”: Personal space created on the Site
• “Content”: All information (texts, images, graphics, videos, software, data) appearing on or forming part of the Site.
• “IP”: Intellectual Property Rights.
• “Product”: Any item or service offered for sale on the Site.
• “Conditions”: These Legal Notices and General Terms and Conditions of Use, including the Purchase Terms and Privacy Policy.
• “User”: Any individual or entity using the Site.
5. Intellectual Property
5.1 The Site and all of its Content are protected by intellectual property rights. No reproduction, copying, modification, sale, or any other type of use is authorized without SAS FRANCE AESTHETIC’s prior written consent.
5.2 Trademarks, logos, and other distinctive signs appearing on the Site are protected by law. Any unauthorized use is prohibited.
6. Exclusions and Limitations of Liability
6.1 We take reasonable steps to ensure the Site functions properly, but we do not guarantee permanent availability, nor the absence of errors or technical failures.
6.2 We do not guarantee that the Site will work on your device, or that it will be fully secure or free of viruses.
6.3 The information posted on the Site is provided for guidance only. You are responsible for verifying it before any use or decision.
6.4 Any advice provided on the Site is general in nature and does not replace professional (including medical) advice.
6.5 Except as required by law, SAS FRANCE AESTHETIC shall not be held liable for any indirect damage, loss of profit, data loss, or damage resulting from the use of the Site or Products.
6.6 Nothing in these Conditions excludes or limits our liability in the event of death or personal injury caused by our negligence, fraud, or willful misconduct.
7. Hyperlinks to Third-Party Sites
7.1 The Site may contain links to third-party websites. We have no control over these sites and disclaim any responsibility for their content or security.
7.2 The inclusion of links does not imply any endorsement or recommendation by us.
8. Modifications to the Site and Conditions
8.1 The Conditions may be amended at any time. It is your responsibility to review them regularly.
8.2 Any use of the Site after amendments to the Conditions constitutes your acceptance of those changes.
8.3 We may modify, suspend, or discontinue the Site or its offered services at any time without compensation.
9. Purchase and Product Conditions
9.1 Account Creation and Use
• You can order by creating an Account or as a guest. The information you provide must be accurate and up-to-date.
• Your Account is strictly personal. We may close it at any time, refunding any remaining balance.
• Only one Account per individual is allowed.
• You may close your Account at any time by contacting [email protected].
9.2 Product Information and Authenticity
• We guarantee the authenticity of our Products, sourced directly from original manufacturers or reliable distributors.
• In case of doubt, contact us before purchasing. We will provide available information.
• Any dispute regarding authenticity will be investigated, and where appropriate, we may offer a refund or replacement in accordance with the Conditions.
9.3 Orders and Payment
• The sales contract is formed once we accept your order.
• We will send you an acknowledgment of receipt (not constituting acceptance) and then an acceptance email.
• If we cannot supply the Product after accepting your order, we will fully refund the amounts paid.
• We reserve the right to refuse any order at our discretion.
• For any order over €10,000, please contact [email protected].
9.4 Delivery, Returns, and Refunds
• Delivery is made only after full payment. Delivery times are estimates only.
• Returns are not accepted except for Products that are expired or incorrect upon receipt. In such cases, you must contact us immediately (within 24h) with supporting evidence. Incorrect products must be returned unopened in their original packaging within 5 days.
• We strongly recommend purchasing shipping insurance. Without it, you bear the risk of loss or damage.
• You may cancel your order before shipment and receive a full refund.
• The delivery address must be accurate; no modifications or compensation will be possible after shipment.
• Unauthorized or non-compliant returns will not be accepted.
• No claims will be possible if the product has been opened, used, or if the packaging is damaged, for health and safety reasons.
9.5 Import Fees and Foreign Jurisdictions
• You are responsible for import duties, taxes, and customs formalities.
• You guarantee that the use of the Products is legal in the destination country. You will indemnify us for any losses due to a violation of these laws.
9.6 Banking Information
• We do not retain your banking details, except those strictly necessary for refunds.
• Payment service providers may store your information to process transactions.
9.7 Discount and Coupon Codes
• Any discount code or coupon is subject to the conditions stated at the time it is offered.
10. Complaints and Disputes
10.1 For any complaint regarding the Products or services, please contact [email protected] within 14 days of shipment or delivery, as applicable.
10.2 If no agreement is reached within 60 days, both parties agree to attempt mediation (CEDR).
10.3 Neither you nor we may initiate legal proceedings before attempting mediation, unless one party does not participate for at least 30 days from the start of the mediation.
11. Liability
11.1 Once the package is shipped, the seller’s liability passes to the buyer, subject to any applicable insurance conditions.
11.2 Subject to mandatory legal provisions, our liability is strictly limited to the amounts paid for the relevant Product(s).
12. Force Majeure
12.1 We are not responsible for delays or failures due to events beyond our control (force majeure).
12.2 In such cases, we will do our best to reduce the impact or offer refunds for undelivered orders, where justified.
13. General Provisions
13.1 Governing Law: These Conditions are governed by French law and, where applicable, by European Union law.
13.2 Assignment: We may assign our rights and obligations to a third party, for example, if we sell our business.
13.3 Severability: If a provision is deemed unenforceable, the other provisions remain fully valid.
13.4 Entire Agreement: These Conditions constitute the entire agreement between you and SAS FRANCE AESTHETIC, superseding any previous version.
13.5 Notices: Any formal notice must be in writing, preferably by email, to the address provided by each party.
14. Data Protection (GDPR)
14.1 In accordance with Regulation (EU) 2016/679 (GDPR) and applicable French legislation, we collect, process, and retain your personal data while respecting your privacy and the security of your information.
14.2 Your data is used solely for order management, improving our services, and fulfilling legal obligations.
14.3 You have rights of access, rectification, erasure, objection, restriction, portability, and withdrawal of consent, which you can exercise by contacting: [email protected] or by mail at 2 rue de Mulhouse, 68300 Saint-Louis, France.
14.4 Your data is retained only for the time necessary for the purpose of its processing.
14.5 By using our Site, you acknowledge that you have read our Privacy Policy, which is incorporated into these Conditions.